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Ministry of Foreign Affairs:
Transformation of Consular Services Procedures
Need
Streamline bureaucratic processes by exploring alternative methods of handling requests, allowing citizens to submit and manage their inquiries and applications without the need for in-person visits.
Solution
We are undertaking a redesign of virtual assistant service processes by leveraging artificial intelligence, facilitating digital document submission and electronic payments, and establishing seamless integration with the digital platforms of the General Government.
Product Details
Contractor: Q&R (51%) – Vodafone (49%)
Beneficiary: Ministry of Foreign Affairs
Start Date: 21/2/2022
Duration: Ongoing
Budget: (3.790.000€)
Main Functionalities
Processing various requests such as certificates, civil acts, passports, military documents, authorizations, travel documents, tax-related matters, and more.
Offering virtual assistant services, available 24h in 19 languages.
Enabling digital document submission.
Enabling electronic payments of fees.
Updating and maintaining digital archives.
Seamless integration with all the required digital platforms.
Benefits
Enhanced efficiency in notifying citizens and processing transactions by Consular Authorities
Decreased operational expenses.
Enhanced perception of Consular Authorities among traders, including expatriate Greeks and citizens of other countries engaging in transactions with them.
Ability to online data acquisition by the Central Offices of the Ministry of Foreign Affairs.
Assurance of accurate and up to date information
Improved services quality to citizens, businesses, and other relevant entities
Reinforcement of trust among citizens and businesses towards the government and public administration
Get
in touch
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